I. Introduction
Thank you for using our services. Our goal is to offer a reliable and user‑friendly experience today and in the future. Respect for your privacy and the protection of your personal data are core principles of how we operate. This Privacy Policy explains, in a clear and accessible way, how we collect, use, store, and protect personal data, as well as the rights you have in connection with such processing.
II. Scope and Legal Framework
This Privacy Policy applies to all services we provide in the Hellenic Republic (Greece). The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (the General Data Protection Regulation – GDPR), as well as applicable Greek national legislation on the protection of personal data, as in force from time to time.
As our services evolve, we may introduce new features or offerings. If these developments result in changes to how personal data is processed, we will inform you in an appropriate manner and, where required, provide updated or supplementary information. Unless explicitly stated otherwise, any new or modified services will be governed by this Privacy Policy.
The purpose of this Policy is to explain what categories of personal data we process, the reasons for such processing, how long the data is retained, with whom it may be shared, and what choices and rights you have.
III. Your Rights
In accordance with the GDPR, you have specific rights regarding your personal data. These include the right to be informed about data processing activities, the right to access your personal data, the right to request correction of inaccurate or incomplete data, and the right to request deletion or limitation of processing where the legal requirements are met.
You also have the right to object to certain types of processing, including processing carried out for direct marketing purposes, and the right to data portability, which allows you to receive your personal data in a structured, commonly used, and machine‑readable format or to request its transfer to another controller.
You may exercise these rights at any time by contacting us using the contact details provided below. You also have the right to lodge a complaint with the competent supervisory authority in Greece if you believe that your data protection rights have been infringed.
IV. Categories of Personal Data Processed
Depending on the nature of the services you use, we may process personal data such as your name, contact details (including email address and telephone number), and other information that is necessary for the provision, management, and improvement of our services.
Personal data is processed primarily to enable service delivery, respond to user inquiries, manage contractual relationships, enhance functionality, and ensure a smooth and personalised user experience. We process only such data as is relevant and necessary for these purposes.
V. Data Retention
Personal data is retained only for the period required to fulfil the purposes for which it was collected, or for as long as retention is necessary to comply with legal obligations, protect our legitimate interests, maintain accurate records, or resolve disputes.
When personal data is no longer needed, it is securely deleted or irreversibly anonymised, unless continued retention is required or permitted by applicable law.
VI. Data Security
We implement appropriate technical and organisational measures to safeguard personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, encryption where appropriate, internal policies, and staff training.
While we strive to use commercially acceptable means to protect personal data, no method of transmission or storage can be guaranteed to be completely secure. We therefore continuously review and enhance our security practices to maintain a high level of data protection.
VII. Updates to This Privacy Policy
This Privacy Policy may be amended from time to time to reflect changes in legal requirements, regulatory guidance, our services, or our internal practices. Where changes are material, we will notify users through suitable channels, such as publication on our website or direct communication.
We encourage you to review this Privacy Policy periodically to remain informed about how your personal data is processed and protected.